The past few years have been challenging for both retailers and consumers. High interest rates, supply chain issues and inflation have all increased the cost of doing business, and the consumer can only reasonably be expected to shoulder part of this burden. That’s where we come in.
While businesses have always looked for ways to increase their bottom line, now it’s not just profits that are at stake… some are seeking cost-saving measures just to stay afloat. At Cayuga Displays, we put ourselves in our customer’s shoes. We’re constantly looking for ways to raise the bar and increase our level of service — enhancing your experience and passing on tangible cost savings in the process. In this blog post, we want to share how this customer-centric approach can benefit your business.
1. Detailed work orders
By gathering comprehensive information upfront, we aim to avoid potential issues in the field. This proactive approach helps us understand your requirements thoroughly, reducing the chances of re-work or unexpected challenges during installation or assembly.
We take the time to listen to your needs, ensuring the end results meet your expectations and eliminate unnecessary headaches, providing a hassle-free experience from start to finish.
2. Secure and efficient packaging
We understand the importance of secure and efficient packaging. Our team goes above and beyond to design packaging that is easy to unpack, minimizing the risk of damage during transit. For example, we recently collaborated with a customer to create a custom pallet with a ramp for easy unloading at their store. This eliminated the need to hire external contractors, saving them both time and money.
We even take care loading the trailer in a way that’s convenient for our customers, providing a visual “map” showing where each component can be found. This organized loading process ensures each product is easy to identify, saving you time and effort in locating and accessing the required items.
3. Simple set-up and assembly
Your time is valuable. That's why we design our products with your convenience in mind. On some equipment, for example, we position the shelves at the desired height before we ship it, eliminating the need for on-site adjustments. This allows you to set up and assemble the equipment quickly and easily, reducing any additional labor requirements on your end.
Here’s what one of our customers had to say about working with us:
“Hello Ryan. On-site installer here. First of all, Thank you and your team! This was one of the easiest pharmacy packages I have ever installed. Well packaged for shipping, and well organised pallets too made onsite install even easier. Again, hats off, it was a pleasure to install.”
4. Clear instructions and visual guides
Clear instructions are essential for a smooth assembly process, which is why we provide detailed instructions — often accompanied by pictures and YouTube videos. These resources serve as valuable references, empowering our customers to confidently assemble our products on-site, saving time, effort and associated labor costs.
5. Reliable shipping partners
We understand the importance of timely deliveries to keep your operations running smoothly. Our commitment to on-time deliveries and open communication allows you to manage your schedule effectively. There’s nothing worse than paying installers and contractors to sit around idly while waiting for a late shipment to arrive.
6. Continual cost review
At Cayuga, we’re continually looking for efficiencies and reviewing costs, passing on savings to customers whenever possible — we’ve actually been able to reduce some pricing over the last several months, something that is unheard of in most business relationships. We believe that by offering competitive pricing without compromising quality, we’re able to build relationships and contribute to your long-term success as well as our own. Win-win!
7. Commitment to quality
We design our products so they’re easy to maintain, service and clean, reducing the burden on labor at the store level. And because we source the majority of our parts and materials from North American suppliers — rather than using cheap proprietary components from off-shore — our components are readily available and easily serviced, minimizing downtime and reducing the risk of delays.
We’re committed to your success
At Cayuga Displays, we believe exceptional customer service goes hand in hand with cost savings, and we’re committed to your success. By focusing on your needs and streamlining processes, our goal is to find efficiencies to save you time, effort and money, leaving you free to focus your energies on what matters most — growing your business.
We’re passionate about helping our customers overcome challenges, so partner with us today and unlock the efficiency and savings that come with exceptional customer service.
